# Milica Predolac

Senior Content Manager

## Profile Information

Based in Belgrade, Milica is a Senior Content Manager for Akita covering a range of topics related to Customer Success, Customer Retention and Onboarding.

## Latest Posts From Milica Predolac

[How to Start a SaaS Customer Success Department?](/content/blog/saas-customer-success-department/index.html)

Customer success is about doing all you can to help your customers succeed with your SaaS product. A well-functioning customer success department can improve customer retention and satisfaction and drive revenue growth. Therefore, having a customer success department in SaaS can help you succeed.

[What is a Customer Success Plan and How to Create it?](/content/blog/customer-success-plan/index.html)

Your business’ success depends on the success of your customers. If you help your customers achieve their goals with your product, you’ll also help your business grow and increase revenue.